Standard Shipping Services
Any orders placed through TOL Designs will be shipped by UPS. The shipping carrier is chosen at the discretion of TOL Designs.
Warranty Shipping Responsibility
- Warranty shipping is only valid in the Contiguous United States
- For defective products, TOL Designs will cover all shipping charges to and from you within 30 days of the delivery date.
- After 30 days, you are responsible for sending defective products back to us and TOL Designs will pay for the return shipping cost.
- If a product is returned for testing and is determined to be in perfect working condition by our technical support department, you will then be responsible for the return shipping costs.
- We are not responsible for any package that is lost in transit while being returned to us.
- Please insure all packages that are being returned to minimize your liability if your package is lost or damaged.
- No Exceptions.
Shipping Errors
- If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label.
- Once the merchandise is received back at our location, we will ship out the correct merchandise.
- All shipping mistakes, incorrect products, or quantities will be shipped out via the same method your original order was shipped.
- Shipping can be upgraded at your expense.
Damaged Packages
- If you receive your package and the product is damaged, immediately contact TOL Designs Customer Support. Once the damaged package is reported, you must keep all contents and original packaging for 7 business days
Refused Packages
- If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping.
- Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges).
- International customers are responsible for all shipping charges, as well as all incurred brokerage fees.
- If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.
Undeliverable Packages
- If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs.
- If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.
- For International customers, the refund will be less all shipping charges and incurred brokerage fees.
Alternative Shipping Address
- If you wish to have your package shipped to an alternative address you must provide the correct billing address in the billing address section of check out. Orders will only ship to an alternative address located in the same state as the billing address.
- Orders with upgraded shipping are not eligible to ship to an alternative shipping address.
- TOL Designs reserves the right to require high value orders to ship only to the billing address.
International Customers
- International customers are responsible for any and all customs, brokerage, and import duty fees that are incurred with international orders.
- These fees are applied and determined by the shipping carrier based on the country the product is being delivered to.
- TOL Designs is not responsible for these charges and we do not have any further information regarding them.
- Please do not confuse these charges as additional shipping fees. If you have questions regarding this issue, please contact your local customs office prior to purchasing for more information on any fees you may be assessed.
- All Prices Shown in USD
Canadian Customs and Brokerage Fees with FedEx Standard Shipping
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped using FedEx. Please, be aware that FedEx will request payment of these charges at the time of delivery. You have the ability to call FedEx ahead of time (1-800-463-3339 ) to pay these charges, eliminating the need for payment on delivery.